Introduction
Welcome to KomodoTourSailing.com. We are excited to have you join us for an unforgettable sailing adventure to Komodo National Park.
By booking and participating in our tour, you confirm that you have read, understood, and agreed to the following Terms & Conditions.
1. Booking and Payment
Booking Process
Bookings can be made through our official website, direct communication with our team, or through our authorized partners.
We encourage guests to book directly with KomodoTourSailing.com so our team can personally assist with booking details, trip information, special requests, and any questions before departure.
A booking confirmation will be sent after your reservation and payment have been successfully received.
Payment Terms
To secure a booking, a deposit of 50% of the total trip price is required.
The remaining balance must be paid at least 7 days before the departure date.
We accept payment through bank transfer and other available payment methods confirmed by our team.
Pricing
The tour price includes accommodation as described, meals onboard, selected activities, and facilities mentioned in the trip package.
The price does not include:
- Flights to or from the departure point
- Personal expenses
- Travel insurance
- Optional activities not stated in the itinerary
- Additional services outside the package
Please refer to your selected itinerary for complete inclusions and exclusions.
2. Cancellation and Amendment Policy
Cancellation by Guest
Cancellations made 60 days or more before departure may be eligible for a full refund, excluding administrative fees, transaction fees, and bank charges.
Cancellations made within 30 days before departure may be subject to a 50% cancellation fee.
Cancellations made less than 30 days before departure are generally non-refundable.
Booking changes are subject to availability and may involve additional administrative or operational fees.
Cancellation or Amendment by KomodoTourSailing.com
We reserve the right to cancel, delay, or amend tours due to unforeseen circumstances, including but not limited to:
- Severe weather
- Rough sea conditions
- Safety concerns
- Technical issues
- Port authority regulations
- Logistical or operational matters
If a tour is cancelled by our team, guests may be offered a refund or the option to reschedule to another available date.
KomodoTourSailing.com is not responsible for additional costs or losses caused by tour cancellations, delays, or itinerary changes, including flights, hotels, transport, or other personal arrangements.
Refunds made through payment gateways, booking platforms, or third-party systems may exclude transaction fees, bank fees, and processing fees. These fees are non-refundable.
3. Travel and Participation
Health and Fitness
Our Komodo sailing trips are best suited for adventurous travelers in good physical and mental condition.
Some activities, including snorkeling, swimming, island trekking, and walking on uneven terrain, require a reasonable level of fitness.
Guests with health concerns, medical conditions, pregnancy, physical limitations, or special needs should consult a doctor before booking and inform our team in advance.
Travel Insurance
We strongly recommend that all guests purchase comprehensive travel insurance covering:
- Medical expenses
- Trip cancellation
- Travel delays
- Personal liability
- Lost or damaged belongings
- Emergency evacuation
Travel insurance is the responsibility of each guest.
Guest Conduct
Guests are expected to respect local culture, fellow travelers, crew members, wildlife, and the natural environment.
Disruptive, unsafe, aggressive, offensive, or disrespectful behavior may result in removal from the tour without refund.
Itinerary Flexibility
The itinerary is a general guideline and may change depending on weather, sea conditions, safety considerations, port regulations, or other unforeseen circumstances.
The captain and crew have full authority to make final decisions regarding route adjustments, activity changes, and safety procedures.
Guest safety will always be our top priority.
Safety Regulations
Guests must follow all safety instructions provided by the captain, crew, guide, or tour staff.
This includes instructions related to:
- Life jackets
- Snorkeling equipment
- Boat movement
- Cabin and deck behavior
- Emergency procedures
- Wildlife interaction
- Swimming and trekking activities
Failure to follow safety instructions may put yourself and others at risk.
4. Accommodation and Meals
Accommodation
Accommodation onboard depends on the selected boat and package.
Available sleeping options may include:
- Private Cabin
- Shared Cabin
- Down Deck Cabin
- Sharing Deck Upstairs
Cabin types and availability may vary depending on the boat, trip date, and package selected.
Private cabins are limited and subject to availability. Requests for private cabins should be made during the booking process.
Meals
Meals are provided onboard during the sailing trip according to the package itinerary.
Meals are simple, freshly prepared, and designed to provide enough energy for daily activities.
Luxury or highly customized meals are not included unless specifically stated in the package.
Dietary Requirements
Guests with dietary restrictions or food allergies should inform our team before departure.
We will make reasonable efforts to accommodate requests, but due to limited kitchen space and remote sailing routes, special dietary requests cannot always be guaranteed.
5. Activity Risks and Wildlife Encounters
Adventure Travel Risks
Guests understand that sailing trips and outdoor activities involve natural risks, including but not limited to:
- Boat travel
- Snorkeling
- Swimming
- Trekking
- Wildlife observation
- Weather changes
- Sea conditions
By joining the trip, guests participate voluntarily and accept the risks involved.
Wildlife Encounters
Our tours may include opportunities to see Komodo dragons, whale sharks, manta rays, turtles, dolphins, and other marine wildlife.
However, wildlife sightings are not guaranteed.
These animals live freely in their natural habitat, and their presence depends on natural conditions beyond our control.
Swimming Ability
Guests are responsible for assessing their own swimming ability before joining water activities.
If you are not confident in the water, please inform the crew before participating in snorkeling or swimming activities.
Life jackets are available onboard and may be required for certain activities.
6. Changes to Services
KomodoTourSailing.com reserves the right to modify services, schedules, itineraries, accommodation arrangements, boat allocation, or activities due to weather, safety, operational, or logistical reasons.
Any changes will be made with guest safety and trip quality in mind.
7. Limitation of Liability
To the maximum extent permitted by law, KomodoTourSailing.com, its team, partners, agents, crew members, and representatives shall not be held responsible for injury, illness, loss, damage, accident, delay, or inconvenience caused by:
- Weather conditions
- Natural disasters
- Sea conditions
- Government or port regulations
- Third-party services
- Guest negligence
- Personal health conditions
- Events beyond our control
Our liability is limited to the amount paid for the tour package.
8. Personal Belongings
Guests are responsible for their own personal belongings during the trip.
KomodoTourSailing.com is not liable for lost, stolen, or damaged personal items.
We recommend keeping valuables such as passports, phones, cameras, wallets, and cash in a safe and secure place.
9. Environmental Responsibility
Guests are expected to help protect the natural environment of Komodo National Park and surrounding islands.
Please do not:
- Throw trash into the sea
- Touch coral reefs
- Chase or touch wildlife
- Take natural materials from protected areas
- Damage plants, beaches, or marine life
Responsible travel helps preserve Komodo for future generations.
10. Intellectual Property
All content on KomodoTourSailing.com, including text, images, logos, graphics, design, and branding, belongs to KomodoTourSailing.com unless otherwise stated.
No content may be copied, reproduced, modified, or used for commercial purposes without written permission.
11. Privacy Policy
Please refer to our separate Privacy Policy for information about how we collect, use, store, and protect your personal data.
12. Governing Law
These Terms & Conditions are governed by the laws and regulations of the Republic of Indonesia.
Any disputes related to bookings, services, or participation in our tours will be handled according to applicable Indonesian law and through appropriate legal or dispute resolution procedures in Indonesia.
Final Agreement
By completing your booking and joining our tour, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.